Built by parents raising neurodiverse kids. If you're stuck, we want to help.
Email us directly. A real person reads every message.
support@thrivingfam.comWe aim to respond within 1–2 business days.
We make a few apps for neurodiverse families. Mentioning which one in your email helps us help you faster.
On the sign-in screen, tap Forgot password. We'll email you a reset link. If it doesn't arrive within a few minutes, check spam, then email us at support@thrivingfam.com from the address on your account.
iPhone & iPad: Open Settings → tap your name at the top → Subscriptions → select the ThrivingFam app → Cancel Subscription. Your access continues through the end of the current billing period.
Android: Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → select the ThrivingFam app → Cancel subscription.
We can't process cancellations from our side — Apple and Google require you to do it through their stores. But if something's not working, email us and we'll help you find the right screen.
You can request account deletion from inside the app: Settings → Account → Delete Account. You can also use our account deletion page if you no longer have access to the app. All your data is permanently removed in line with our Privacy Policy.
Make sure you're signed in with the same email on every device. If you signed up with Google or Facebook on one device and email/password on another, those are separate accounts. Email us with both addresses and we'll merge them for you.
Yes. In ThrivingFam Lite, use Settings → Export Data to generate a redacted CSV plus a ready-to-paste prompt for ChatGPT, Claude, or any AI tool. You can also generate a Care Team Data Report (PDF) and a Calendar Reflection Report for clinicians and IEP teams.
Please email support@thrivingfam.com with the app name, your device (iPhone/iPad/Android), and what happened. Screenshots help. We're a small team and we read everything.
See our Privacy Policy for the full picture. For data access, correction, or deletion requests outside the in-app flow, email support@thrivingfam.com with "Privacy Request" in the subject line.
If you don't see your question above, just email support@thrivingfam.com. Include:
The more context you give us, the faster we can help.
We built ThrivingFam after years of trying to keep up with our own neurodiverse kid's care team. If something feels broken or confusing, that's on us — please tell us.
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